Refund Policy Generator

Generate professional refund and return policies

Policy Configuration

Company Name

Support Email

Refund Period (days)

Business Type

Generated Policy

REFUND AND RETURN POLICY

Last Updated: November 1, 2025

Thank you for shopping with Your Company. We want you to be completely satisfied with your purchase.

1. REFUND ELIGIBILITY

You may request a refund within 30 days of receiving your product. Products must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase

Non-refundable items:
- Sale or clearance items
- Personalized or custom-made products
- Perishable goods
- Digital downloads after access

2. HOW TO REQUEST A REFUND

To initiate a refund:
1. Contact us at support@example.com
2. Provide your order number and reason for refund
3. Return the product to the address we provide
4. Refunds will be processed within 5-10 business days

3. RETURN SHIPPING

For product returns:
- Customers are responsible for return shipping costs
- We recommend using trackable shipping service
- We are not responsible for items lost in return transit
- Damaged or wrong items: we cover return shipping

4. REFUND METHOD

Refunds will be issued to the original payment method:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days

5. PARTIAL REFUNDS

In some cases, partial refunds may be granted for:
- Items with minor defects disclosed before refund
- Items returned after the 30-day window
- Items missing original packaging

6. EXCHANGES

We offer exchanges for:
- Defective products
- Wrong items shipped
- Size or color exchanges (if available)

Contact us to arrange an exchange.

7. LATE OR MISSING REFUNDS

If you haven't received your refund:
1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
4. If still not received, email us at support@example.com

8. CONTACT US

Questions about our refund policy?
Email: support@example.com
Company: Your Company

We reserve the right to refuse refunds that don't meet our policy criteria.

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Your Company - November 1, 2025

Important Legal Notes

⚠️ This is a template - consult with a lawyer for legal compliance
Customize based on your jurisdiction and business model
Display prominently on your website (footer, checkout page)
Update the policy as your business practices change
Some jurisdictions require specific refund terms (e.g., EU: 14 days)
Consider your industry standards and customer expectations